{"id":2384,"date":"2024-07-19T16:39:05","date_gmt":"2024-07-19T09:39:05","guid":{"rendered":"https:\/\/visante.vn\/?page_id=2384"},"modified":"2024-12-06T11:50:18","modified_gmt":"2024-12-06T04:50:18","slug":"shipping-and-return-policy","status":"publish","type":"page","link":"https:\/\/visante.vn\/en\/shipping-and-return-policy\/","title":{"rendered":"Shipping and return policy"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/visante.vn\/en\/shipping-and-return-policy\/#Shipping_Return_and_Warranty_Procedures\" title=\"Shipping, Return, and Warranty Procedures:\">Shipping, Return, and Warranty Procedures:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/visante.vn\/en\/shipping-and-return-policy\/#Please_feel_free_to_contact_us_for_any_inquiries_support_or_feedback_through_the_following_channels\" title=\"Please feel free to contact us for any inquiries, support, or feedback through the following channels:\">Please feel free to contact us for any inquiries, support, or feedback through the following channels:<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Shipping_Return_and_Warranty_Procedures\"><\/span>Shipping, Return, and Warranty Procedures:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li data-sourcepos=\"40:4-40:265\"><span style=\"font-size: 12pt;\">If you are unavailable to receive your order, the carrier will contact you to reschedule delivery (up to two times). If delivery cannot be completed after two attempts, the order will be returned to Visante, and a refund will be issued within 15 business days.<\/span><\/li>\n<li data-sourcepos=\"41:4-41:212\"><span style=\"font-size: 12pt;\">If we are unable to contact you within 3 days of the attempted delivery, the order will be returned to Visante, and we will notify you of the order cancellation and initiate a refund within 15 business days.<\/span><\/li>\n<li data-sourcepos=\"42:4-42:175\"><span style=\"font-size: 12pt;\">Upon receiving your order, please inspect the items carefully to ensure they are complete and undamaged. Your signature or photo confirmation serves as proof of delivery.<\/span><\/li>\n<li data-sourcepos=\"43:4-43:245\"><span style=\"font-size: 12pt;\">The carrier is responsible for delivering the order and collecting necessary documentation. We will securely store any collected information and use it only for order tracking, dispute resolution, customer support, or other lawful purposes.<\/span><\/li>\n<li data-sourcepos=\"44:4-44:133\"><span style=\"font-size: 12pt;\">We recommend recording a video while opening your package to have evidence for potential returns, exchanges, or warranty claims.<\/span><\/li>\n<li data-sourcepos=\"45:4-45:372\"><span style=\"font-size: 12pt;\">Visante will only accept returns or provide warranties for products with manufacturing defects or shipping damage. We will contact you to provide return instructions and arrange for a replacement. Please note that returns must be requested within 3 days of receiving the order. The entire process, including refunds and replacements, will be completed within 14 days.<\/span><\/li>\n<li data-sourcepos=\"46:4-47:0\"><span style=\"font-size: 12pt;\">For special packaging requests, please contact us for additional fees<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Please_feel_free_to_contact_us_for_any_inquiries_support_or_feedback_through_the_following_channels\"><\/span><span style=\"font-size: 12pt;\">Please feel free to contact us for any inquiries, support, or feedback through the following channels:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 12pt;\">Facebook: https:\/\/www.facebook.com\/visantekhoedeptunhien<\/span><br \/>\n<span style=\"font-size: 12pt;\">Hotline: 091 898 3300 (8:30 AM &#8211; 5:00 PM, Monday to Friday and 8:30 AM &#8211; 12:00 PM, Saturday)<\/span><br \/>\n<span style=\"font-size: 12pt;\">Email: visante.vn@gmail.com<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping, Return, and Warranty Procedures: If you are unavailable to receive your order, the carrier will contact you to reschedule delivery (up to two times). If delivery cannot be completed after two attempts, the order will be returned to Visante, and a refund will be issued within 15 business days. If we are unable to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2403,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-support-content.php","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/visante.vn\/en\/wp-json\/wp\/v2\/pages\/2384"}],"collection":[{"href":"https:\/\/visante.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/visante.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/visante.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/visante.vn\/en\/wp-json\/wp\/v2\/comments?post=2384"}],"version-history":[{"count":4,"href":"https:\/\/visante.vn\/en\/wp-json\/wp\/v2\/pages\/2384\/revisions"}],"predecessor-version":[{"id":2708,"href":"https:\/\/visante.vn\/en\/wp-json\/wp\/v2\/pages\/2384\/revisions\/2708"}],"up":[{"embeddable":true,"href":"https:\/\/visante.vn\/en\/wp-json\/wp\/v2\/pages\/2403"}],"wp:attachment":[{"href":"https:\/\/visante.vn\/en\/wp-json\/wp\/v2\/media?parent=2384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}