Shipping, Return, and Warranty Procedures:

• If you are unavailable to receive your order, the carrier will contact you to reschedule delivery (up to two times). If delivery cannot be completed after two attempts, the order will be returned to Visante, and a refund will be issued within 15 business days.
• If we are unable to contact you within 3 days of the attempted delivery, the order will be returned to Visante, and we will notify you of the order cancellation and initiate a refund within 15 business days.
• Upon receiving your order, please inspect the items carefully to ensure they are complete and undamaged. Your signature or photo confirmation serves as proof of delivery.
• The carrier is responsible for delivering the order and collecting necessary documentation. We will securely store any collected information and use it only for order tracking, dispute resolution, customer support, or other lawful purposes.
• We recommend recording a video while opening your package to have evidence for potential returns, exchanges, or warranty claims.
• Visante will only accept returns or provide warranties for products with manufacturing defects or shipping damage. We will contact you to provide return instructions and arrange for a replacement. Please note that returns must be requested within 3 days of receiving the order. The entire process, including refunds and replacements, will be completed within 14 days.
• For special packaging requests, please contact us for additional fees

Please feel free to contact us for any inquiries, support, or feedback through the following channels:

Facebook: https://www.facebook.com/visantekhoedeptunhien
Hotline: 091 898 3300 (8:30 AM - 5:00 PM, Monday to Friday and 8:30 AM - 12:00 PM, Saturday)
Email: visante.vn@gmail.com